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FAQs - If you registered on or after 24/08/23, please click here to use the new FAQS.

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FairFX Currency Card

  • My card is expiring and I've been invited to renew and upgrade

  • What is the FairFX Currency Card?

  • How can I check my PIN on the FairFX Currency Card?

  • What should I do when I receive my card?

  • Can I move or exchange currency between the balances?

  • Can I spend in a currency which is not one of the 15?

  • How can I add money to a Linked Card?

  • What are the 15 currencies I can hold on my FairFX Currency Card?

  • How do I activate a Linked Card?

  • Will my PIN be the same as my old FairFX Card if I get a new Currency Card?

  • I had money on old FairFX cards that I want on a new Currency Card

  • Do you have apps?

  • Why am I offered two cards with different ATM fees?

  • What if I don't have enough money in the right wallet for my purchase?

  • I have an Equals Go card, what should I do?

  • Is my money protected by the FSCS?

  • My money was moved to my account balance, can I have it refunded?

  • My Euro, Dollar or Everywhere card is closed, where is my money?

  • Where can I use my FairFX Currency Card?

  • How long does the card take to arrive?

  • Checking your card balance

  • Is the money on my FairFX Currency Card protected?

  • Can I use my card for deposits?

  • How to change your name

  • Checking your balance at an ATM

  • I think my card is lost/stolen

  • Why are some transactions pending?

  • My card order has failed, what should I do next?

  • Do I need to live in the UK?

  • What is the minimum age for ordering a FairFX Currency Card?

  • Everywhere, Euro and Dollar cards closed on Monday 26th 2020

  • Where shouldn’t I use my card?

  • Are there any restrictions to using contactless?

  • I think there are fraudulent transactions on my card

  • Can I use my FairFX card online?

  • My PIN doesn't work

  • Can I take cash out in the United Kingdom?

  • What are the FairFX Currency Card costs?

  • Can I use your card in Cuba?

  • Do you support Apple Pay?

  • Do you offer a visa card?

  • Is your card classed as a credit card?

  • Do I need a good credit history to apply for the card?

  • Can someone else top up my FairFX Currency Card?

  • Can I have Family and Friends cards with the new Currency Card?

  • How can I see my cashback rewards?

  • How do Linked Cards work?

  • Why can't I top up my Linked Card on the website?

  • I'm having difficulty managing Linked Cards on the app

  • Clearing the cache for Android app customers

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    FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.