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My PIN doesn't work

Modified on: Wed, 30 Mar, 2022 at 3:43 PM

You can get your PIN as soon as you’ve received and activated your new card. You can view your PIN on the app or through your online account by using the ‘See PIN’ option.

PINs can become blocked if a PIN is entered incorrectly repeatedly. If you've exceeded your PIN tries and your card has become blocked, please get in touch with us so that we can help.

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FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.