FAQs - If you registered on or after 24/08/23, please click here to use the new FAQS.

How can we help?

What if I don't have enough money in the right wallet for my purchase?

Modified on: Tue, 8 Sep, 2020 at 5:44 PM

If you don’t have enough money for the transaction you’re making in that currency wallet, we’ll take money from the balance you have in your other wallets to complete the transaction. We call this “wallet alignment”. You’ll see that the balance in the currency you are paying in will go into a negative temporarily, this should only show for around an hour. The wallet alignment process will then take place and money will be taken from another wallet, correcting your negative balance.

The card will go through your wallet balances in the order below, if the card does not have enough money to complete the transaction from the first balance, it will move on to the next and so on. The process may end up taking money from more than one wallet.

1. GBP

2. EUR

3. USD

4. AUD

5. CAD

6. NZD

7. PLN

8. HKD

9. CHF

10. JPY

11. DKK

12. ZAR

13. SEK

14. NOK

15. HUF

Did you find it helpful?

Did you find it helpful? Yes No

FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.