FAQs - If you registered on or after 24/08/23, please click here to use the new FAQS.

How can we help?

Checking your card balance

Modified on: Wed, 30 Dec, 2020 at 10:16 AM

On the website:

Please sign in to your FairFX account. The balances in each of the currencies you have will be displayed on the page that appears, just above your statement.

On the mobile app:

Once you're signed in you'll see a currency balance appears on the main screen. If you have more than one currency balance you'll be able to press on the currency symbol to see a list of the balances you hold in other currencies.

Did you find it helpful?

Did you find it helpful? Yes No

FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.