FAQs - If you registered on or after 24/08/23, please click here to use the new FAQS.

How can we help?

FairFX

FairFX Currency Card 61

My card is expiring and I've been invited to renew and upgrade
What is the FairFX Currency Card?
How can I check my PIN on the FairFX Currency Card?
What should I do when I receive my card?
Can I move or exchange currency between the balances?

See all 61 articles

International payments 7

What is your international money transfer service?
I would like to make an international payment using my currency card, how do I do this?
How can I view and edit my saved beneficaries?
Can I see a record of the international payments I have made on my online account?
I want to transfer a larger amount than the online service can offer. Can you help?

See all 7 articles

General 14

How do I change my email address or other details?
I have forgotten my FairFX password
What is an issue number?
How do I order a new card?
Why has the verified by visa page not loaded?

See all 14 articles

FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.