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FAQs - If you registered on or after 24/08/23, please click here to use the new FAQS.

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General

  • How do I change my email address or other details?

  • I have forgotten my FairFX password

  • What is an issue number?

  • How do I order a new card?

  • Why has the verified by visa page not loaded?

  • Two-Factor Authentication ("2FA")

  • How do I cancel my FairFX Card?

  • What are your rates?

  • I'm locked out of my account

  • How can I see or change my saved payment cards?

  • Identity checks and Trunarrative

  • How do I set up an account on behalf of someone I hold power of attorney for?

  • Can I download the mobile app from outside the UK?

  • How long does it take for bank transfers to credit?

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    Modern slavery statement
    FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.