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Account

General FairFX account questions

How can I renew my FairFX card?
You can renew your card for free two months before the expiry date, and up to three months after the card has expired. During this period you’ll noti...
Fri, 29 Nov, 2019 at 1:53 PM
How do I order a new card?
You can order a new card on our website and via our app. Log into your account and you’ll see prompts to order a new card within your account section. A...
Fri, 29 Nov, 2019 at 1:54 PM
How do I change my email address or other details?
You can change your home address on your account. Log into your account and select the 'Settings' option on the left-hand side. Here you will see ...
Fri, 29 Nov, 2019 at 1:54 PM
How do I cancel my FairFX Card?
To cancel your card or close your account please email enquiries@fairfx.com and a member of our customer services team will provide you with further instruc...
Fri, 29 Nov, 2019 at 1:54 PM
I have forgotten my FairFX password
To change your password navigate to the sign in section on the website or app and then click on Forgot Password. You will receive an email with the option t...
Thu, 19 Mar, 2020 at 4:35 PM
How do I redeem my vouchers?
If you have received a refer a friend voucher then this voucher will sit on your account until you place an order online with FairFX. The voucher will then ...
Fri, 29 Nov, 2019 at 4:12 PM
How to refer a friend
To refer a friend please login to your account and click on the 'Vouchers' tab on the left hand side. You will then be presented with instructions...
Fri, 29 Nov, 2019 at 4:23 PM
What is an issue number?
During the payment process you may be asked for an issue number. This only applies to some Maestro Debit Cards and only if the issue number is printed on yo...
Fri, 29 Nov, 2019 at 4:25 PM
Why has the verified by visa page not loaded?
If the verified by visa page has not loaded please do check that you have a strong internet connection and try again, it may make a difference if you use a ...
Fri, 29 Nov, 2019 at 4:27 PM
Two-Factor Authentication
Two-Factor Authentication (2FA) is a secure way of signing into your FairFX account. How will it work? Sign in as normal with your email address and p...
Thu, 12 Mar, 2020 at 1:39 PM