To change your password navigate to the sign in section on the website or app and then click on Forgot Password. You will receive an email with the option to change your password, when you receive the email click on the link provided and enter in your new password. 


Your new password must have:


  • A minimum of 8 characters
  • At least one upper case letter
  • At least one lower case letter
  • At least one digit


Your username is the email address you used to register with us, this can be changed if you call us on 0345 034 9998. We're in the office from Monday to Friday (excluding bank holidays), from 8.30am to 5.00pm.