To change your password navigate to the sign in section on the website or app and then click on "Forgot Password", please click here. You will receive an email with the option to change your password, when you receive the email click on the link provided and enter in your new password. 


Your new password must have:


- Between 8 and 12 characters;
- At least 1 upper case character
- At least 1 lower case character
- At least 1 number 


Your username is the email address you used to register with us, this can be changed if you call us on 020 7778 9300. We're in the office from Monday to Friday (excluding bank holidays), from 9am to 5pm.