FAQs - If you registered on or after 24/08/23, please click here to use the new FAQS.

How can we help?

I'm locked out of my account

Modified on: Fri, 18 Sep, 2020 at 5:50 PM

If you're locked out of your account please email [email protected] from your registered email address to request we unlock your account.

Did you find it helpful?

Did you find it helpful? Yes No

FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.