FAQs - If you registered on or after 24/08/23, please click here to use the new FAQS.

How can we help?

How do I close my account?

Modified on: Tue, 12 Sep, 2023 at 10:44 AM

To close your account please contact our team at [email protected] or through the Live Chat function on our website.

If you have a balance on your card that you would like to retrieve, you have the option of converting the funds to GBP and withdrawing funds from an ATM with a £1.00 fee which is always charged in GBP or by spending at shops in the UK.

If you have a balance on your account, but not your card, please get in touch with our team directly.

If you would like to have a refund to your bank account please be aware there is a £5 fee, please contact us and we will send your balance back to your account.

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FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.