Two-Factor Authentication (2FA) is a secure way of signing into your FairFX account. It involves sending a code to your phone to verify you when you log in.
How does it work?
1. Sign in as normal with your email address and password
2. You'll receive an MFA (multi-factor authentication) passcode to your mobile device via SMS (text) message.
3. Enter this the code on the next screen. The code is valid for 5 minutes.
What if my mobile number is incorrect?
If you think your mobile number is incorrect please contact us on help@fairfx.com and we can arrange a call to update your details.
Alternatively, if you are still able to login to your account using your previous email address you can access our live chat once signed into your account and we can update this for you.
I don't have a mobile phone
We can have the code sent to your landline, which will read the code out to you.
I have a foreign mobile number will you accept this?
Yes, please make sure you provide the country code with the phone number.
What if I'm in a place that doesn't have any phone signal while I'm abroad?
You can choose to save your device so that you don't have to enter the code again for 90 days. So, we would recommend you sign in and complete two-factor authentication on your device before you leave for your trip so you don't have to do it while you're away.
