We have an administration fee of £2/$3/€2.50 per month for expired cards with balances. The fee is taken from the balance of the expired card each month until the balance reaches zero, at which point no further charges will apply.
To avoid this fee please ensure that you renew your card before it expires - you can do this free of charge. Alternatively, please spend any remaining funds you would like to use before it expires or contact us for a refund. Once the card has expired you can still request a refund of any remaining funds to your bank account. Please email us at firstname.lastname@example.org so that we can assist you with this.