To cancel your card or close your account please email enquiries@fairfx.com and a member of our customer services team will provide you with further instructions.


If you cancel your FairFX Card, we will arrange for any unused funds to be refunded to you, once all transactions and fees have been deducted including the redemption fee. 


For new card orders, You have a legal right to cancel your Prepaid Card up to 14 days after you receive the Prepaid Card without being charged the refund fee, this 14 day period is known as the "Cooling-Off Period, please note that a buy back rate will still apply to the euro or dollar card.