If your card has become lost or stolen please report this within your account right away as this will cancel your card and ensure that your funds are safe.


Replacement cards will be sent out automatically if you have enough funds on the card balance to cover the costs of £5.99, €9.00 or $12.00. The replacement card will take between 3-5 working days to reach you and will only be sent to your UK home address.


Should you not have enough funds to order a replacement card please either order a new card online or we would be happy to provide you with a refund of the remaining balance of the card.